BASEMENT SIX offer a 14 day refund policy for UK order, and 21 days for international orders. This means that we must have your order returned back to us, and in our possession, within the time frame listed previously. Any orders received back after this 14 day period (21 days fo international) will not be eligible for a refund, and an invoice will be sent in order to have the goods returned to you. Please contact us prior to sending the the order back, to let us know you are requesting to process a return, and reason.
If you wish to return an order, our return address can be found on the label on the front of your parcel. Please make sure you include the original invoice in the return parcel so we can identify your order once we have received it. Once we receive back your order, the item will be checked for any signs of wear, such as from aftershave, deodorant and make up which will discredit your refund. All items must be returned to us in their original, unworn condition, unwashed with our tags still attached within their original packaging.
The cost of your return and its safe transportation back to us is your sole responsibility, therefore please ensure you use a trusted, insured and trackable service. We can only refund an order, if the package reaches us safely. BASEMENT SIX will not be held accountable for any returns that may get lost in transit.
All postage charges are non refundable. This includes the initial postage cost, and return postage cost. All orders with the initial free postage charge will therefore be deducted from the total refund amount when your return is processed. The cost of your return shipping is also your sole responsibility.
Unfortunately we are not at this moment able to offer exchanges. We recommend you process a new order and return the old order for a refund.